Shipping policy

Shipping & Delivery

What's your shipping policy? We ship Monday to Friday, excluding bank holidays. Most orders leave our warehouse within 1-2 business days after payment is confirmed. Once your order ships, you'll receive an email with your tracking information so you can follow your package every step of the way.

What are the shipping costs & delivery times? Shipping costs and delivery times depend on your location, delivery method, and order value. We offer both Standard and Express delivery options in most regions. Proceed to checkout to see the rates available for your address.

My package is lost or arrived damaged If your order arrives damaged or incorrect, please contact us within 5 days of receiving it. Make sure to include clear photos of the item and packaging so we can review and resolve the issue as quickly as possible at info@ravecherry.com. 

Can I change my delivery address after ordering? Once an order is placed, we can't guarantee that changes to your delivery address can be made, as orders get processed quickly. If you contact us right after placing your order, we'll do our best to accommodate the change before it ships.

Do I need to pay customs fees / import duties? If you're ordering from the UK, USA, or any European Union country, customs fees and import duties are already included in your order total. You won't be charged anything extra upon delivery. For orders outside these regions, local customs fees may apply and are the responsibility of the buyer.