Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and more
Once your order ships, youβll receive a shipping confirmation information. You can also use the Track My Order page on our website. Most orders are processed within 1β2 business days. If youβre having trouble locating your order, contact us at info@ravecherry.com
We process orders quickly, so we canβt guarantee cancellations or changes once an order has been placed. If you need to make a change, contact us at info@ravecherry.com as soon as possible and weβll do our best to help before your order ships.
Please check your spam, junk, and promotions folders and make sure you entered the correct email address at checkout. If you still canβt find your confirmation, contact us at info@ravecherry.com with your name and order details and weβll be happy to help.
Tracking information may take some time to update after your shipping label is created. If your tracking still hasnβt updated after the carrier has received your package, contact us at info@ravecherry.com and weβll look into it for you.
No. You can place an order without creating an account. Creating an account can make it easier to view your order history and manage your information.
Shipping is free for standard delivery and the cost for express delivery is calculated based on your delivery address and shipping method. Available shipping options and rates will be displayed at checkout before you complete your purchase.
Most orders leave our warehouse within 1β2 business days after payment is confirmed. We ship Monday through Friday, excluding holidays. Once your order ships, youβll receive an email with tracking information.
If your package appears to be lost, please contact us at info@ravecherry.com so we can look into the shipment. If your order arrives damaged, contact us within 5 days of delivery and include clear photos of the item and packaging so we can resolve the issue as quickly as possible.
We canβt guarantee address changes once an order has been placed because orders are processed quickly. Contact us at info@ravecherry.com immediately after ordering and weβll do our best to update the address before the package ships.
Rave Cherry currently ships within the United States, so U.S. customers do not have to pay international customs or import duties.
Not at this time. Rave Cherry currently ships within the United States only. We hope to expand shipping to additional countries in the future.
Eligible items can be returned within 30 days of delivery through our Returns Portal. Items must be unworn, unwashed, in their original condition, and have their original tags attached. Return shipping costs are deducted from your refund.
Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags are not eligible for return. Items marked Final Sale or Non-Returnable are also not eligible for return.
We currently do not offer direct exchanges. If you need a different size or style, please place a new order for the item you want and return your original item for a refund. Customers are responsible for return shipping on standard returns, including size and fit-related returns.
Once your return arrives and is inspected, weβll process your refund within 14 business days. Youβll receive an email confirmation once your refund has been issued. Depending on your bank or payment method, it may take a few additional days for the funds to appear in your account.
Yes. You may return items from multiple orders in the same parcel. Please submit a return request for each order separately through our Returns Portal and include the relevant order numbers inside your package so we can process each return correctly.
Weβre sorry about that! Please contact us at info@ravecherry.com within 5 days of delivery. Include your order number along with clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Please check the measurement information provided on the product page before ordering. Because sizing and fit may vary between styles, we recommend using the measurements listed for the specific item rather than choosing based only on your usual size.
Size and measurement information can be found on the individual product page. Please refer to the measurements for the specific item youβre interested in, as sizing may vary between styles.
Some sold-out styles and sizes may be restocked, but restocks are not guaranteed. We recommend checking the product page and following Rave Cherry for updates on restocks and new drops.
Always follow the care instructions on the garmentβs label, as care requirements can vary by fabric and design. Proper care will help preserve the fit, color, details, and overall quality of your item.
We do our best to display product colors as accurately as possible. However, colors may appear slightly different depending on lighting, photography, and your screen or device settings.
Keep an eye on the product page and sign up for Rave Cherry emails for updates on restocks, new arrivals, and upcoming drops. You can also follow Rave Cherry on social media for the latest updates.
We accept the payment methods displayed at checkout, including supported major credit and debit card payment options. Available payment methods may vary, so please refer to checkout for the most current options.
Make sure the code is entered exactly as provided and that your order meets any requirements associated with the promotion. Discount codes may have expiration dates, minimum purchase requirements, product exclusions, or other restrictions. If youβre still having trouble, contact us at info@ravecherry.com.
Unless a promotion specifically states otherwise, discount codes cannot be combined. Please use the discount code that gives you the best available offer for your order.
We do not currently offer Rave Cherry gift cards.
our payment is processed when you place your order at checkout. Once your payment has been successfully confirmed, youβll receive an order confirmation email.
Any applicable sales tax is calculated based on your order and shipping address and will be shown during checkout before you complete your purchase.
You can contact us at info@ravecherry.com. Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.
Wholesale opportunities are considered on a case-by-case basis. For wholesale inquiries, please contact info@ravecherry.com with information about your store or business and what youβre interested in carrying.
Weβre always open to hearing from creators who genuinely connect with Rave Cherry. Please email info@ravecherry.com with your social media links, audience information, and a brief description of the collaboration you have in mind.
For press, influencer, partnership, or media inquiries, please contact info@ravecherry.com and include relevant links, information about your platform or publication, and details about your inquiry.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link at the bottom of any Rave Cherry marketing email. You may still receive transactional emails related to orders or your account.
If you would like to request deletion of your account or personal information, contact us at info@ravecherry.com. We may need to verify your identity before completing the request, and certain information may be retained where required by law.
No matching questions found. Try a different search or category.