Refund policy

Returns

How can I make a return? If you're not fully happy with your order, you can return eligible items within 30 days of delivery. You can start your return anytime through our Returns Portal. Items must be unworn, unwashed, and in their original condition with tags attached.

Can I exchange my order? We currently don't offer exchanges. If you need a different size or style, please place a new order and return your original item for a refund. This ensures you get your preferred item faster and avoids any delays in processing.

My order is being returned If your tracking shows that your order is being returned to sender, this usually means the carrier was unable to complete the delivery or the parcel wasn't collected in time. Once the parcel arrives back at our facility, we'll process a full refund to your original payment method.

How soon will I receive my refund? Once your return reaches our facility, we'll process your refund within 14 business days. You'll receive an email confirmation once the refund is issued. Depending on your bank or payment method, it may take a few additional days to appear in your account.

Can I return multiple orders in one parcel? If you have multiple orders to return, feel free to send them back together in the same parcel. Just be sure to submit each return through our return portal separately and use only one of the provided return labels per parcel.

I received a damaged item We're so sorry your order didn't arrive as expected. If your item arrived damaged or incorrect, please contact us within 5 days of delivery. Include clear photos of the item and its packaging so our team can resolve this for you as quickly as possible.

Returns rates If you're not fully happy with your order, you can return eligible items within 30 days of delivery. Each return incurs a cost, which will be deducted from your refund.