Refund policy

Returns

How can I make a return?
If you’re not fully happy with your order, you can return eligible items within 14 days of delivery. You can start your return anytime through our Returns Portal. Items must be unworn, unwashed, and in their original condition with all tags attached.

Can I exchange my order?
We currently don’t offer exchanges. If you need a different size or style, please place a new order and return your original item for a refund. This helps you secure your preferred item before it sells out.

Who pays for return shipping?
Customers are responsible for return shipping costs for returns due to sizing, fit, change of mind, or personal preference. Once your return request is approved, you’ll receive instructions on where to send your item.

We strongly recommend using a tracked shipping service, as Rave Cherry is not responsible for return packages that are lost in transit.

If you received an incorrect, damaged, or defective item, please contact us and we’ll take care of the issue at no cost to you.

My order is being returned to sender
If your tracking shows that your order is being returned to sender, this usually means the carrier was unable to complete delivery or the parcel wasn’t collected in time. Once the parcel arrives back at our facility, we’ll process the eligible refund to your original payment method. Original shipping charges, if applicable, are non-refundable unless the return was caused by an error on our end.

How soon will I receive my refund?
Once your return reaches our facility and has been inspected, we’ll process your refund within 14 business days. You’ll receive an email confirmation once your refund has been issued. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

Can I return multiple orders in one parcel?
Yes. If you have multiple orders to return, you may send them back together in the same parcel. Please submit a return request for each order separately through our Returns Portal and include the relevant order numbers with your package so we can correctly process each return.

I received a damaged or incorrect item
We’re so sorry your order didn’t arrive as expected. If your item arrived damaged, defective, or incorrect, please contact us within 5 days of delivery. Include clear photos of the item and its packaging so our team can resolve the issue as quickly as possible. Approved damaged or incorrect-item claims will not require you to cover return shipping.

Return shipping costs
Return shipping costs are the customer’s responsibility for standard returns, including returns related to sizing, fit, or change of mind. Original shipping costs are non-refundable. We do not charge a restocking fee.